LuciadRIA Technical support

Technical support

If you still have questions about LuciadRIA after browsing these pages, or if you wish to report a problem with the software, you can send an e-mail to our Support Desk services:

• Customers and Octave employees can contact support.luciad.gsp@octave.com
• Hexagon employees can contact product-support.luciad.hub@hexagon.com

Find out how to report a problem

Find out how to ask a support question

License support

To manage your licenses and download license files as a customer, go to the licensing portal.

To request licenses as an Octave or Hexagon employee, please contact Technical support.

To report license issues that cannot be resolved with the instructions in Check your license installation, contact Technical support.

Software downloads

As a customer, you can download product software updates such as patches from the licensing portal:

• To download the updates:
  1. Log in to the licensing portal.
  2. Select the products you want to download.
     You will receive an expiring link to the download site for the software you selected.
• If you do not have access to the licensing portal, please contact the licensing administrator at your company or contact us at customerservices.luciad.gsp@octave.com to obtain a login.

As an Octave employee, you can download product software updates from Octave's Azure Storage space. If you do not have access to this, please contact Technical support.

As a Hexagon employee, you can contact Technical support to get access to product software updates.