LuciadRIA Technical support

You require (technical) assistance

If you still have questions about LuciadRIA after browsing these pages, or if you wish to report a problem with the software, you can contact our Support Desk services by mailing to or dialing +32 (0)16 26 28 30.

Find out how to report a problem

Find out how to ask a support question

For license requests, send an e-mail to

You can download product software updates such as patches from the Luciad Developer Platform. To download the updates:

  1. Log in to
    Register first if you do not have an account yet.
  2. In the drop-down menu at the top right of the welcome page, select My Products.
  3. In the License File field, upload your license file for the product concerned.
  4. Click the Send request button.
    You receive the location where you can download the software.
  5. Copy the URL into your file browser, web browser, or dedicated download manager.
  6. Download your software update.

To report issues with software downloads, send an e-mail to