LuciadRIA Technical support

You require (technical) assistance

Technical support

If you still have questions about LuciadRIA after browsing these pages, or if you wish to report a problem with the software, you can contact our Support Desk services by mailing to support.luciad.gsp@hexagon.com or dialing +32 (0)16 26 28 30.

Find out how to report a problem

Find out how to ask a support question

License support

For license requests, send an e-mail to customerservices.luciad.gsp@hexagon.com.

Software downloads

You can download product software updates such as patches from our software download platforms. The download location depends on the type of your license file.

To find out your download location:

  1. Open your license .txt file.
  2. Look for the entry ADMIN/1-FileReference or INTERNAL/1-FileReference.

Download from the Luciad Developer Platform

To download the updates:

  1. Log in to https://dev.luciad.com.
    Register first if you do not have an account yet.
  2. In the drop-down menu at the top right of the welcome page, select My Products.
  3. In the License File field, upload your development license file for the product concerned.
  4. Click the Send request button.
    You receive the FTP location where you can download the software. The location URL contains the appropriate username and password for your license.
  5. Copy the URL into your file browser, web browser, or dedicated FTP client, FileZilla for example. The URL already contains the proper user name and password.
  6. Download your software update.

To report issues with software downloads, send an e-mail to customerservices.luciad.gsp@hexagon.com.

Download from the support community

To download the updates:

  1. Log in to the Support community.
  2. Select Licensing Portal.
  3. Select the products you want to download.
    You will receive an expiring link to the download site for the software you selected.

If you do not have access to the licensing portal, please contact the licensing administrator at your company or contact us at customerservices.luciad.gsp@hexagon.com to obtain a login.