LuciadLightspeed Technical support

You require (technical) assistance

If you still have questions about LuciadLightspeed after browsing these pages, or if you wish to report a problem with the software, you can contact our Support Desk services by mailing to support.luciad.gsp@hexagon.com or dialing +32 (0)16 26 28 30.

Find out how to report a problem

Find out how to ask a support question

For license requests, send an e-mail to customerservices.luciad.gsp@hexagon.com.

To report license issues that cannot be resolved with the instructions in Check your license installation, send an e-mail to support.luciad.gsp@hexagon.com instead.

You can download product software updates such as patches from the Luciad Developer Platform. To download the updates:

  1. Log in to https://dev.luciad.com.
    Register first if you do not have an account yet.
  2. In the drop-down menu at the top right of the welcome page, select My Products.
  3. In the License File field, upload your license file for the product concerned.
  4. Click the Send request button.
    You receive the FTP location where you can download the software. The location URL contains the appropriate username and password for your license.
  5. Copy the URL into your file browser, web browser, or dedicated FTP client, FileZilla for example.
  6. Download your software update.

To report issues with software downloads, send an e-mail to customerservices.luciad.gsp@hexagon.com.